Refund Policy

Eligibility

Refund requests submitted to Melsona are reviewed manually. A request may qualify within 14 calendar days of payment if the paid Credits associated with that purchase have not been used. Requests outside this window or after those paid Credits have been used are generally ineligible under Melsona's policy.

For purchases sold through Link using Stripe Managed Payments, Link also provides payment support and may issue refunds under its own policies, including in certain cases within 60 days of purchase. Those rights and applicable statutory rights are not limited by Melsona's 14-day policy.

Free manual editing and free local MP4 export do not count as paid Credit usage. Releasing a confirmed failed AI task's reserved Credits is not a cash refund. Tasks with uncertain Provider outcomes may remain reserved for review.

Exceptions

Duplicate charges, actual technical failures and applicable legal requirements may qualify for exceptions after review. A request is not an unconditional refund guarantee. This policy does not restrict applicable statutory rights.

Cancellation

Canceling automatic renewal is not a refund request. Prepaid access continues through the paid period. Annual subscriptions issue Credits monthly through the paid year, not as an upfront annual allowance. Monthly Subscription Credits reset and do not roll over; Welcome and Purchased Credits do not expire because you cancel.

When purchasing is unavailable, no new paid plan or Credit purchase can be started. For questions about an existing payment or cancellation, contact support.

Processing

An approved refund is processed through the payment provider. An approval request or pending Provider status is not a completed refund; timing depends on the provider and payment method.

Only eligible unused paid Credits related to a confirmed refund may be revoked. Unrelated permanent Credits are not deducted. Used, reserved, partially refunded or otherwise unclear cases require manual review rather than an automatic balance adjustment.

Contact

Email support@melsona.com with your payment reference, payment date and a brief explanation. Do not send passwords, complete card details or authentication codes.

For the rest of the service terms, read the Terms of Service. Melsona handles requests under this policy and applicable law.